Terms of Service

By accessing or using the Avalori platform (the "Service"), you, on behalf of your institution ("Customer"), agree to be bound by these Terms of Service. If you do not agree, do not use the Service. The Service is provided by Gruppo Suma LLC, a Florida-based company ("Avalori," "we," "us").

Avalori is a SaaS analytics platform for academic libraries that provides:

• Upload and visualization of COUNTER5 reports (JSON, TSV).
• Automated statistics harvesting via the SUSHI 5.0 protocol.
• Cost-per-use analysis, subscription overlap, and renewal recommendations.
• Access monitoring via EZproxy log analysis.
• Additional bibliometrics, repository, and OPAC modules depending on the contracted plan.

Access to the Service requires the creation of an institutional account. Customer is responsible for:

• Maintaining the confidentiality of login credentials.
• Notifying Avalori immediately upon any unauthorized use of its account.
• Ensuring all authorized users within its institution comply with these Terms.

Avalori reserves the right to suspend accounts that violate these Terms or the Acceptable Use Policy.

Usage data (COUNTER reports, proxy logs, repository metadata) that Customer uploads to the Service remains the exclusive property of Customer. Avalori processes such data solely on Customer's behalf as described in the Data Processing Agreement.

Avalori does not sell, transfer, or commercially exploit Customer's institutional data.

The Service, including its source code, design, trademarks, logos, and documentation, is the exclusive property of Avalori and is protected by applicable intellectual property laws. Customer receives a limited, non-exclusive, non-transferable, revocable license to use the Service during the term of the agreement.

The Service is contracted via an annual or monthly subscription plan agreed upon in the commercial order form. Fees are those in effect at the time of contracting. Avalori will notify fee changes at least 30 days in advance. Paid fees are non-refundable unless otherwise agreed in writing.

Avalori will use commercially reasonable efforts to keep the Service continuously available but does not guarantee 100% uptime. Scheduled maintenance will be communicated at least 48 hours in advance. Technical support is provided by email at [email protected] on business days.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AVALORI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AVALORI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THE USE OR INABILITY TO USE THE SERVICE. AVALORI'S TOTAL LIABILITY TO CUSTOMER SHALL NOT EXCEED THE FEES PAID BY CUSTOMER IN THE TWELVE MONTHS PRECEDING THE CLAIM.

Either party may terminate the Service with 30 days' written notice. Upon termination, Avalori will make Customer's data available for export for 30 days, after which it will be deleted as described in the Data Processing Agreement.

Avalori may modify these Terms with 15 days' prior notice by email or in-platform notice. Continued use of the Service after that period constitutes acceptance of the updated Terms.

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law provisions. Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in Florida, and each party consents to personal jurisdiction in those courts.

[email protected] · Gruppo Suma LLC · Florida, United States.